Refund policy
Amada offers a 30 day return window with no restocking fee. Damaged, incorrect or undelivered orders are refunded in full, with nothing for you to pay or send back.
Last updated: September 13, 2026
At Amada, we want you to love your piece. If for any reason you are not satisfied, we offer a simple, hassle-free return process.
Order cancellation
You can cancel your order within 24 hours of placing it by emailing hello@amadafaith.com with your order number. After that window we cannot guarantee cancellation, because your order may already be in processing. Once dispatched, cancellation is no longer possible, and you can return the piece after delivery under this policy.
30 day return window
You have 30 days from the day your order arrives to request a refund or a return. To be eligible, the piece should be unworn, in the condition it arrived, and returned with its original packaging.
Restocking fee: $0. We do not charge any restocking fee.
Damaged, incorrect or missing orders: no return needed
If the piece arrives damaged, if it is not the item you ordered, or if the order does not arrive after the maximum delivery window of 10 business days, email us a photo and we refund it in full. You do not need to send anything back and there is nothing for you to pay.
If you changed your mind
If you simply changed your mind, you can return the piece within 30 days of delivery. Email us first at hello@amadafaith.com with your order number and we send you the return address and instructions. Returns are shipped to our fulfilment partner and the return shipping is paid by the customer. We recommend a tracked service.
Who pays for what
Damaged, defective or incorrect items: there is no cost to you. We cover everything.
Change of mind: the customer is responsible for the actual return shipping cost. The original shipping fee, when one was charged, is not refunded in this case.
How to start a return
1. Contact us. Email hello@amadafaith.com with your order number and a short description. If the piece arrived damaged or incorrect, attach a photo.
2. Pack your item. Repack the piece securely in its original packaging, including any accessories and documentation.
3. Send it back. Ship your return following the instructions in our authorisation email. Please contact us before sending anything back, so we can confirm whether a return is needed and where to send it.
Refund timeline
Once your return is received and inspected, your refund is processed within 7 business days of approval, back to your original payment method. Your bank or card issuer may take a few additional days to post it to your statement.
Exchanges
We do not process exchanges directly. Request a refund for the original piece and place a new order, so you are not waiting on one before the other ships.
Personalized pieces
Pieces with a chosen initial, birthstone, name or verse are made to order. They are eligible for a refund when the piece arrives damaged, when the personalization does not match what you entered at checkout, or when the order does not arrive. If you notice a mistake in what you entered, email us within 12 hours of ordering and we will correct it before production.
Orders that have not arrived
If tracking has not updated for more than 7 days, or if the maximum delivery window of 10 business days has passed, email us with your order number. We will investigate with the carrier. If the parcel is confirmed lost, we will either resend the order or refund it in full, whichever you prefer.
Gifts
If you received an Amada piece as a gift, email us the order number if you have it, or the recipient name and approximate order date if you do not, and we will help.
Changes to this policy
We reserve the right to update this Refund Policy at any time. Any change is reflected on this page with a revised last updated date. Continued use of our site after a change means you accept the updated policy.
Questions?
Visit our FAQ page or email hello@amadafaith.com at any time.
Contact information
Amada is a trade name of 37.192.795 Nicanor Mendes Lima dos Santos (CNPJ 37.192.795/0001-97), R. Espírito Santo, 222, Siqueira Campos, Aracaju, SE, 49075-240, Brazil.
Email: hello@amadafaith.com
Phone: +55 79 99972-5660
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (BRT, UTC-3)
We do our best to reply to your e-mail within 1 business day.
Charges appear on your statement as AMADAFAITH.