FAQ
Welcome to the Amada Frequently Asked Questions page. We are here to make sure you have the best possible shopping experience. If you need further help, please contact us.
Shipping and delivery
1. How long will it take to receive my order?
Here are our estimated delivery timelines:
- Handling time: 1 to 2 business days
- Transit time: 6 to 8 business days
- Estimated delivery time: 7 to 10 business days
Orders placed after 5:00 PM ET are processed the next business day. For more details, see our Shipping Policy.
2. Do you offer free shipping?
Yes. Tracked shipping is free on all orders over $49. Orders under $49 have a flat tracked shipping fee of $7.90, shown at checkout before you pay.
3. Do you ship internationally?
We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand. Orders may be subject to customs duties or import taxes charged by the destination country on arrival.
4. How can I track my order?
Once your order ships, you receive a confirmation email with your tracking number. You can follow your delivery at any time on our order tracking page.
5. Why did my order arrive in separate packages?
When an order contains more than one piece, the items may be dispatched separately and arrive on different days. Each package is tracked individually and you receive a tracking link for each one. This does not affect the total you paid.
Returns, refunds and guarantee
6. What is your return policy?
You have 30 days from the day your order arrives to request a refund or a return. The piece should be unworn and in the condition it arrived. Full details are in our Refund Policy.
7. What if I receive a defective or incorrect item?
If the piece arrives damaged, if it is not the item you ordered, or if the order does not arrive, email us a photo at hello@amadafaith.com and we refund it in full. You do not need to send anything back and there is nothing for you to pay.
8. When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is processed within 7 business days of approval, back to your original payment method. Your bank or card issuer may take a few additional days to post it to your statement.
9. Can I cancel my order after placing it?
Yes. You can cancel within 24 hours of placing your order by emailing hello@amadafaith.com with your order number. After that window your order may already be in processing.
10. What is the process for exchanging a product?
We do not process exchanges directly. Request a refund for the original piece and place a new order, so you are not waiting on one before the other ships.
11. Do you offer any guarantee?
Yes. Every Amada piece is covered by our Lifetime Guarantee against manufacturing faults, for as long as you own it. Normal wear, loss and accidental damage are not included.
About Amada
12. Where is Amada located?
Amada is an online business registered in Brazil, operated by 37.192.795 Nicanor Mendes Lima dos Santos (CNPJ 37.192.795/0001-97), based at R. Espírito Santo, 222, Siqueira Campos, Aracaju, SE, 49075-240, Brazil. Our pieces are prepared and shipped by our production partners in Asia, tracked to your door.
13. Do you have a physical store?
No. We are an online-only store, which lets us offer a carefully chosen selection at a fair price.
14. Can I place a bulk order?
Yes, bulk orders are available. Contact our team at hello@amadafaith.com for pricing and details.
15. How do I contact customer support?
You can reach our team through our Contact page or by writing directly to hello@amadafaith.com. We do our best to reply within 1 business day.
Fraud prevention
Amada reserves the right to cancel or hold orders if fraud or unauthorised activity is suspected. Additional identity verification may be requested on high value or flagged transactions. If you have any issue, contact us first at hello@amadafaith.com so we can help.
Contact information
Amada is a trade name of 37.192.795 Nicanor Mendes Lima dos Santos (CNPJ 37.192.795/0001-97), R. Espírito Santo, 222, Siqueira Campos, Aracaju, SE, 49075-240, Brazil.
Email: hello@amadafaith.com
Phone: +55 79 99972-5660
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (BRT, UTC-3)
We do our best to reply to your e-mail within 1 business day.
Charges appear on your statement as AMADAFAITH.