Lifetime Guarantee
Amada Lifetime Guarantee
Every Amada piece is covered by our Lifetime Guarantee against manufacturing defects for as long as you own it. We stand behind the way each piece is made, from the strength of the clasp to the setting of every stone. If something goes wrong because of how a piece was made, and not because of how it was worn, we will make it right, whether that's this year or many years from now.
What's covered
We cover manufacturing defects, including:
- A clasp that fails or breaks under normal use
- A solder joint that comes apart
- A stone that loosens or falls out due to a setting defect
- Discoloration or tarnish that happens outside of normal, everyday wear
What's not covered
The guarantee does not cover:
- Loss or theft
- Damage caused by misuse, accidents, or normal wear and tear
- Damage from exposure to chemicals, perfume, chlorine, or prolonged submersion in water, especially for pieces with natural pearls
- Personalization text (initials, names, or verses) that was entered incorrectly by the customer at checkout
How to make a claim
Email hello@amadafaith.com with a clear photo of the issue and your order number. That's all we need to get started. We reply within 1 business day with next steps, and most claims are resolved within 2, without needing to send the piece back and forth more than once.
How we resolve it
Once your claim is confirmed, we will repair the piece, replace it, or issue store credit toward a new piece, whichever gets you back to loving your piece the fastest.
Questions
Reach out anytime at hello@amadafaith.com. We're happy to help.