Shipping policy
Amada ships tracked to the United States, the United Kingdom, Canada, Australia and New Zealand. Orders are prepared in 1 to 2 business days and arrive in 7 to 10 business days, free over $49.
Last updated: September 13, 2026
At Amada, we are committed to a clear and straightforward shipping experience. Below are our delivery timelines, costs and carrier details.
Delivery times
Order cutoff time: 5:00 PM ET (New York). Orders placed after this time are processed the next business day, which may add one extra day to the delivery estimate.
Order handling time: 1 to 2 business days, Monday to Friday. Once your order is processed, it is handed to the carrier and you receive a tracking link by email.
Transit time: 6 to 8 business days, Monday to Friday.
Estimated delivery time: 7 to 10 business days from the day you order, processing included.
Delivery windows are estimates and can vary because of factors outside our control, such as weather, customs or carrier delays.
Shipping locations
This shipping policy applies to orders shipped to the United States, the United Kingdom, Canada, Australia and New Zealand.
Where your order ships from
Amada pieces are fulfilled and shipped directly by our production partners in Asia, including China. Orders are tracked from dispatch to delivery.
Shipping costs
Free shipping: tracked shipping is free on all orders over $49.
Paid shipping: orders under $49 have a flat tracked shipping fee of $7.90, shown at checkout before you pay.
Orders with more than one item
When an order contains more than one piece, the items may be dispatched separately and arrive in separate packages, on different days. Each package is tracked individually and you receive a tracking link for each one. This does not affect the total you paid.
Customs duties and import taxes
Orders may be subject to customs duties or import taxes charged by the destination country on arrival. These charges are set by your local authorities, are the responsibility of the recipient and are not included in your order total.
Delivery issues
If you have any problem with your delivery, including a delayed or lost package, contact us immediately at hello@amadafaith.com. If tracking has not updated for more than 7 days, email us and we will look into it with the carrier.
Ordering for a specific date
Buying for a date that matters? Email us before you order at hello@amadafaith.com and we will help you choose in time.
Tracking your order
Once your order ships, you receive a confirmation email containing your tracking number. You can follow your delivery at any time on our order tracking page.
Changes to this policy
We reserve the right to update this Shipping Policy at any time. Any change is reflected on this page with a revised last updated date. We encourage you to review this policy periodically. Continued use of our site after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our support team.
Contact information
Amada is a trade name of 37.192.795 Nicanor Mendes Lima dos Santos (CNPJ 37.192.795/0001-97), R. Espírito Santo, 222, Siqueira Campos, Aracaju, SE, 49075-240, Brazil.
Email: hello@amadafaith.com
Phone: +55 79 99972-5660
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (BRT, UTC-3)
We do our best to reply to your e-mail within 1 business day.
Charges appear on your statement as AMADAFAITH.